Frequently Asked Questions
About In-Home Care

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How do I determine what kind of home care I need?

The easiest place to start is our 2-minute care assessment. It helps you sort out what you and your loved one need and points you toward the support that fits.

Prefer to talk it through? Our team is always happy to hear from you, and no question is too small. We know that asking for help is a big step, and we’ll make it as easy as we can. However you begin, we’ll be with you every step of the way to build a care plan that fits your life.

How can I pay for home care?

Home care is typically paid for privately, or through a pre-existing long-term care insurance policy. If a long-term care insurance policy is activated, we will submit the ‘plan of care’ to the insurance company and make sure you get reimbursed for the care services. Medicaid provides home care if your assets and income meet the eligibility requirements. Fedelta also accepts VA and L&I insurance. Check with your case manager if we can support you!

How do you hire your caregivers?

Our hiring process is a team effort, and is the most demanding in the industry. We screen our caregivers to confirm the high standards for which Fedelta is known. After certification and past training verifications, as well as reference checks, we collaborate to determine the most dependable, trustworthy and compassionate caregivers. A select few are then subject to rigorous interviews and testing, and only the top applicants are invited to join the Fedelta care team. They become licensed, bonded and insured employees of our agency — rather than contractors — which builds loyalty. In addition, our care coordinators are passionate about identifying just the right caregiver for your loved one. Last but not least, we provide excellent employee benefits to help us retain the best caregivers in the area!

Can Fedelta caregivers give medications?

Nurse Delegation offers a more cost-effective means to licensed nursing care when medication administration is required and family members are not available or they do not wish to accept this responsibility. Nurse Delegation allows our caregivers to receive specific direction to administer medications or perform procedures that might otherwise require a family member or medical professional to be present. This can be very helpful when your loved one can no longer take medications without assistance. Nurse Delegation requires specific training on tasks that are usually performed only by licensed nurses.

Does your agency require a contract?

No. If you are interested in our services we ask that you sign a Home Care Service Agreement which outlines the types of services provided. This agreement may be canceled with an 8-hour advance notice.

Do you provide 24-hour care services?

Yes. In addition to our hourly, overnight and value package shifts, we also provide 24-hour care. 24-hour care is available 7 days a week, and may be provided on an ongoing basis, or for standardized time periods (e.g. Monday-Friday) to allow family caregivers to work outside the home and assume weekend care. 24-hour care can also be arranged as a respite service to occasionally relieve family caregivers or for family vacations. Please read our Home Care overview for more details.

Are you a franchise?

No. Franchise owners pay high fees to own a franchise. At Fedelta we are independently owned and invest our earnings into our caregiver wages and training. Additionally, our clients have more access to our on-call staff 24 hours a day, 7 days a week.

Speak with a Care Advisor

Speak with a member of our team today about a customized care plan.